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Terms and conditions

Last updated: 14.10.2026. This English version is a translation for your convenience; the Bulgarian text is the binding one.

These terms and conditions apply to purchases from the online shop of the Association "Volkswagen Fan Club of Bulgaria" at fanshop.vwclub.bg. Please read them before placing an order. You can save or print this page.

1. Scope and details of the Club

All goods and services offered through this online shop (the "shop") are sold by the Association "Volkswagen Fan Club of Bulgaria" (the "Club" or "we") under these terms and conditions.

  • Name: Association "Volkswagen Fan Club of Bulgaria"
  • Registered office and address: 113A Tsarigradsko Shose Blvd., Lito Balkan building, floor 3, room 7, 1784 Sofia, Bulgaria
  • UIC (EIK): 175251409
  • Register: Commercial Register and Register of Non-Profit Legal Entities at the Registry Agency
  • VAT number: BG175251409
  • Phone: +359 877 67 67 78
  • E-mail: fanshop@vwclub.bg
  • Website: fanshop.vwclub.bg

The shop offers club merchandise: clothing and accessories, including car accessories such as stickers and number plate surrounds.

We deliver only within Bulgaria: to a courier office, to an Econt parcel locker (Econtomat) or to your address. Customers from other European Union countries can order on the same terms with delivery in Bulgaria.

Terms and conditions other than these apply only if the Club has confirmed them in writing and published them in the shop.

The rights the law gives to consumers, such as the right of withdrawal in section 8, apply to individuals who buy goods for personal use, not for business or professional purposes.

2. Shop account

You can shop as a guest without creating an account.

If you wish, you can create an account on the "My account" page or by ticking the box at checkout. The account is created with your e-mail address. You will receive a link at that address to set your own password.

In your account you can see your orders and saved addresses and change your details.

Keep your password safe and do not share it. If you think someone else has access to your account, change your password and let us know.

The Club may close an account with reasonable notice by e-mail. It may close it without notice only for serious reasons, for example if false details were given when it was created or the account is being misused. This does not affect contracts already concluded.

3. Product information

You will find detailed information about each product in its description in the shop. It gives the main characteristics of the item, its price and details that identify it, such as a photo, type or other distinguishing feature. Where applicable, it also gives the manufacturer's details (name, postal address and e-mail address), the responsible person in the European Union, warnings and safety information, the fibre composition of clothing, the quantity, conditions of use and care, and the expiry date. Some of the information may be evident from the nature of the product.

The photos show the products as accurately as possible. Colours on screen may differ slightly from the real ones depending on your device's settings.

Payment and delivery methods, the right of withdrawal, the guarantee and other contract terms are described in these terms and conditions.

If you are missing information or have a question about a product, contact us before ordering on +359 877 67 67 78 or at fanshop@vwclub.bg.

4. Ordering and conclusion of the contract

How to place an order

  1. Choose a product. If it has options, choose the one you want. Add it to your basket.
  2. In the basket you can change quantities or remove products.
  3. Go on to the checkout page. Fill in your first name, last name, phone and e-mail. The company name is optional. The delivery country is Bulgaria.
  4. Choose a courier (Econt or Speedy) and a delivery point: a courier office, an Econt parcel locker (Econtomat) or your address. You will see the delivery price calculated by the courier.
  5. Choose a payment method: cash on delivery or bank transfer. With cash on delivery, the delivery price also includes the courier's cash-on-delivery fee.
  6. Review your order. Next to the order button you will see the order amount, the delivery price and the total price with delivery. Until you have sent the order, you can correct any details you entered or go back to the basket.
  7. Send the order with the "Place order with obligation to pay" button. By doing so you undertake to pay.

After ordering you will see a confirmation page and receive an e-mail with the order details, with these terms and conditions and the standard withdrawal form attached. If you pay by bank transfer, the e-mail also contains the transfer details. If you do not receive the e-mail, check your spam folder or contact us.

When the contract is concluded

The products and prices in the shop are valid for as long as they are published in it. By sending the order you make an offer to the Club to conclude a contract for the purchase of the goods in it.

The Club confirms receipt of the order with an e-mail to the address you gave. By sending this confirmation the Club accepts your order and the contract is considered concluded.

The Club keeps the order details. You can see them in the confirmation e-mail and, if you have an account, in the orders section of your account. The contract is concluded in Bulgarian.

If you notice a mistake in your order after sending it, contact us as soon as possible.

If, exceptionally, the Club cannot fulfil the order, for example because the item is out of stock, it will let you know and refund all amounts received from you for it without undue delay.

5. Prices

Prices in the shop are in euro (€) and are final. The Club is registered under the Value Added Tax Act and all prices include VAT.

The order amount is the price of the products ordered. The total price you pay is the order amount plus the delivery price. All three are shown next to the order button. You pay the order amount by the method you chose (section 6), and you pay the delivery price to the courier when you receive the parcel (section 7). You do not owe the courier anything above the delivery price shown.

If the price of a product changes, the price at the time of your order applies to your order.

Some products are marked "Price: coming soon". They cannot be ordered yet.

6. Payment

You can pay for your order in one of the following ways. The shop does not accept card payments.

Cash on delivery

You pay the order amount to the courier when you receive the parcel. The courier transfers the amount to the Club. You also pay the courier the delivery price separately, which includes their cash-on-delivery fee (section 7).

Bank transfer

You transfer the order amount to the Club's account:

  • Account holder: Klub na privarzhenitsite na Folksvagen v Bulgaria (Volkswagen Fan Club of Bulgaria)
  • Bank: First Investment Bank AD, Vitosha branch
  • IBAN: BG57FINV915010BGN0L2C4
  • BIC: FINVBGSF
  • Payment reference: your order number

Do not include the delivery price in the transfer. You pay it to the courier when you receive the parcel.

You will also receive the transfer details in the order confirmation e-mail. Orders paid by bank transfer are sent once the amount reaches the Club's account. If the amount does not arrive within 5 working days of the order, the Club cancels the order.

Invoice

The Club issues an invoice for the payment and sends it to the e-mail address given in the order. If you want the invoice to be in a company's name, give the company name when ordering and send us its other details (UIC, VAT number if any, and address) at fanshop@vwclub.bg.

7. Delivery

We deliver only within Bulgaria, by courier. When ordering, you choose a courier (Econt or Speedy) and a delivery point: a courier office, an Econt parcel locker (Econtomat) or your address.

The delivery price is calculated by the courier based on the parcel's weight, the delivery point and the payment method. It is shown at checkout, next to the order button, together with the total price with delivery. You pay it directly to the courier when you receive the parcel (see also section 5). With cash on delivery, the delivery price includes the courier's cash-on-delivery fee.

The parcel is delivered within 5 working days of the order confirmation. For bank transfer payments, this period starts on the day the amount reaches the Club's account.

If the goods are not delivered on time, you can ask the Club to deliver them within an additional reasonable period. If you still do not receive them, you have the right to terminate the contract and get back all amounts paid under it. You can terminate the contract immediately if the Club has refused to deliver the goods, or if the delivery time was essential and you told us so before ordering. You are also entitled to compensation under the general rules.

Ownership of the goods passes to you once they are paid in full. The risk of loss or damage to the goods stays with the Club until you, or a third party you named other than the courier, receive the parcel.

We recommend checking the parcel on receipt. If the packaging is visibly damaged, tell the courier's employee and let us know. This does not limit your rights under sections 8, 9 and 10.

8. Right of withdrawal

As a consumer you have the right to withdraw from the contract within 14 days without giving any reason and without owing compensation or a penalty. The only costs you may bear are those described in this section.

Withdrawal period

The period is 14 days from the day you, or a third party you named other than the courier, receive the goods. If you ordered several items in one order and they were delivered separately, the period runs from the day you receive the last of them.

How to withdraw

You can withdraw online using the "Withdraw from the contract here" function. There is a link to it at the bottom of every page of the shop. Fill in your name, the order number and the e-mail address where you want to receive confirmation, and press the "Confirm withdrawal" button. Without undue delay, and no later than the end of the working day, we will send you an e-mail confirming the content of the withdrawal and the date and time it was submitted.

You can also tell us by any other clear statement that you are withdrawing from the contract, for example:

  • by e-mail to fanshop@vwclub.bg;
  • by post to the Association "Volkswagen Fan Club of Bulgaria", 113A Tsarigradsko Shose Blvd., Lito Balkan building, floor 3, room 7, 1784 Sofia, Bulgaria.

You can use the standard withdrawal form at the end of this page, but you don't have to. Give the order number if you know it, so we can find it faster.

You meet the deadline if you submit the withdrawal online or send your notice of withdrawal before the 14 days have passed.

Returning the goods

Send the goods back to the Club's address in section 1 without undue delay and no later than 14 days from the day you told us about the withdrawal. You meet the deadline if you send the goods before it expires.

We recommend packing the goods well, preferably in their original packaging, so they are not damaged in transit.

Return costs

You bear the direct cost of returning the goods.

If the goods do not match your order or are defective, besides withdrawing from the contract you can also exercise your rights under sections 9 and 10. In both cases all return costs are paid by the Club.

Refunds

The Club refunds all amounts you paid for the order, including the delivery price you paid to the courier, without undue delay and no later than 14 days from the day it received your withdrawal. If you chose a more expensive delivery method than the cheapest standard delivery the shop offered for your chosen payment method, we refund the delivery price up to the cost of the cheapest standard delivery.

The Club may withhold the refund until it has received the goods back or you have provided proof that you sent them, whichever is earlier.

If you paid by bank transfer, we refund the amount to the account the payment was made from. If you paid cash on delivery, with your agreement we refund the amount to a bank account you give us. If you do not want a bank transfer, we will refund the amount by postal money order through a courier, at the Club's expense. The refund is free of charge for you.

Condition of returned goods

You can examine and try the goods as you would in a shop, to establish their nature, characteristics and proper functioning. For example, you may try on a garment but not wear it.

You are only liable for any loss in value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and proper functioning.

When there is no right of withdrawal

The right of withdrawal does not apply in the cases under Art. 57 of the Consumer Protection Act, including:

  • goods made to your order or to your individual requirements;
  • sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection.

If a product falls into one of these cases, the Club says so in its description.

9. Legal guarantee of conformity

The Club is liable for any lack of conformity of the goods with the contract that exists at delivery and becomes apparent within two years of it. This is the legal guarantee under the Act on the Provision of Digital Content and Digital Services and the Sale of Goods. It is free of charge and applies to all goods, whether or not they also have a commercial guarantee.

If the lack of conformity becomes apparent within one year of delivery, it is presumed to have existed at delivery, unless proven otherwise or this is incompatible with the nature of the goods or of the lack of conformity.

What your rights are

  • To ask for the goods to be brought into conformity with the contract. You can choose between repair and replacement, unless your choice is impossible or would cause the Club disproportionate costs.
  • To get a proportionate price reduction.
  • To terminate the contract and get the amount you paid back.

You can ask for a price reduction or terminate the contract when:

  • the Club has not carried out a repair or replacement on time or has refused to do so;
  • the lack of conformity appears again despite the Club's attempt to fix it;
  • the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract;
  • the Club has said, or it is clear from the circumstances, that it will not bring the goods into conformity within a reasonable time or without significant inconvenience to you.

You cannot terminate the contract if the lack of conformity is minor. The Club has to prove that the lack of conformity is minor.

Repair or replacement is free of charge for you and is carried out within one month of the day you told the Club about the lack of conformity. The cost of sending the goods back to the Club is paid by the Club.

If the contract is terminated, the Club refunds the price you paid once it receives the goods or you provide proof that you sent them.

Your rights under the legal guarantee cannot be limited or excluded. A commercial guarantee, if offered for a product, does not replace or limit them.

We recommend telling us about the lack of conformity as soon as possible after you notice it.

10. Complaints

You can make a complaint up to two years after delivery of the goods. The period is suspended while the repair or replacement is in progress.

Complaints are made in writing by e-mail to fanshop@vwclub.bg.

In your complaint, state:

  • what the problem with the goods is;
  • how you want it resolved: repair, replacement, price reduction or refund of the amount paid;
  • the amount you are claiming, if any;
  • an address where we can contact you.

Attach the documents your complaint is based on:

  • an invoice, receipt or other document proving payment;
  • photos, reports or other documents showing the lack of conformity;
  • any other documents supporting your claim.

The Club records every complaint in a register and sends you an e-mail with a document stating the date and number under which it was recorded, and the type of goods.

When it settles a complaint, the Club draws up a record of this in two copies and sends you one.

Making a complaint does not prevent you from bringing a claim in court.

11. Dispute resolution, applicable law and supervision

The shop operates under Bulgarian law. Applicable laws include, for example, the Consumer Protection Act, the Act on the Provision of Digital Content and Digital Services and the Sale of Goods, the Electronic Commerce Act and the Obligations and Contracts Act.

If you have a complaint, please contact us first. We will try to find a solution together.

If we cannot agree, you can turn to the Consumer Protection Commission. It runs conciliation committees, which are bodies for alternative, out-of-court resolution of consumer disputes. Taking part in the procedure is voluntary.

  • Consumer Protection Commission, 1 Vrabcha St., floors 3, 4 and 5, 1000 Sofia
  • Consumer phone line: 0700 111 22
  • Website: kzp.bg
  • Conciliation committees and applications: kzp.bg/bg/pomiritelna-komisiya

You can also take the dispute to the competent Bulgarian court.

The Consumer Protection Commission monitors compliance with consumer rights.

12. Personal data

To fulfil your order, the Club processes the details you give when ordering. To calculate the delivery price and to create and deliver the parcel, your name, phone, e-mail and delivery address or office are passed to the courier you chose (Econt or Speedy), and for cash on delivery also the amount to collect. How the Club processes your personal data, which cookies the shop uses and what your rights are is described in the Privacy Policy. For questions about personal data you can contact us at fanshop@vwclub.bg.

13. Changes to the terms and conditions

The Club may change these terms and conditions. The new version is published on this page with the date of the last update. Each order is governed by the terms and conditions published at the time it was placed.

Annex: Standard form for exercising the right of withdrawal

(Annex No. 6 to Art. 47(1)(8) and Art. 52(2) and (4) of the Consumer Protection Act)

(complete and return this form only if you wish to withdraw from the contract)

To: Association "Volkswagen Fan Club of Bulgaria", 113A Tsarigradsko Shose Blvd., Lito Balkan building, floor 3, room 7, 1784 Sofia, Bulgaria, e-mail: fanshop@vwclub.bg

I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*: …………………………

Ordered on*/received on*: …………………………

Name of consumer(s): …………………………

Address of consumer(s): …………………………

Signature of consumer(s) (only if this form is notified on paper): …………………………

Date: …………………………

* Delete as appropriate.